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A Day in the Life of a 180 Medical Client Specialist

by admin July 18 2013 13:38

180 Medical is a national leader in the urologic supply industry. We recruit employees who are hardworking individuals that want to enjoy going to work. We offer a very competitive benefits package, extensive training, and fun extras. 180 Medical was named one of the Best Places to Work in Oklahoma.

Name: Micah

Position: I am a Client Specialist.

How long have you worked for 180 Medical: I have been here one year as of this month.

What do you do as a Client Specialist: I contact new customers to arrange for their catheter orders and generally provide customer service and education for them.

[Editor's Note: Client specialists at 180 Medical contact new customers to arrange for their catheter orders. We discuss how their insurance will cover their supplies and when they can expect their first order to arrive, and we answer any other questions that may come up during the conversation. We also talk about how to use their supplies and the best way to prevent the recurrence of Urinary Tract Infections by using catheters once and then throwing them away. Client specialists always like to make sure the customer fully understands everything. On top of handling new customers, Client Specialists also take incoming calls throughout the day from existing customers and handle any questions or concerns they may have. Client specialists a big part in maintaining 180 Medical’s top quality customer service!]

What is your favorite thing about 180 Medical: I love the positive atmosphere. I come to work every day to work with enthusiastic people who enjoy being here.

Why you like working for 180 Medical: I like working for a company where I feel like I’m helping people. I go home at the end of the day knowing that the people I’ve talked to are going to get much-needed medical supplies.

Something unique about 180 Medical: Movie days!

Favorite patient story or favorite story about how you helped a customer: I talk to so many interesting patients that it might be hard to pick one. I remember one guy who had MS and decided he wasn’t going to let it hold him back. He was biking from Florida to Vancouver to California and called me from the road to arrange a shipment of catheters to one of his campgrounds along the way.

Tell us a little bit about yourself: Before I worked at 180 Medical I worked in car insurance. I collect board games for a hobby and I’m an avid reader. My bucket list includes traveling in Europe and publishing a novel.

180 Medical offers a variety of positions in different departments, with opportunities for growth and development within our company. To view career opportunities, visit

About the Author:

Trish has worked for 180 Medical for almost three years, as the Nebraska Office Coordinator. She lives in Nebraska, with her husband and daughters.