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180 Medical Employee Spotlight: Billing Specialist

by Jessica October 9 2014 14:10
180 Medical is a national leader in the intermittent catheter industry, and we also provide ostomy and other related supplies. We recruit employees who are positive, hard-working individuals who want to enjoy going to work. We offer a competitive benefits package, extensive training, and many fun extras and perks. 180 Medical was also named one of the Best Places to Work in Oklahoma for the 5th year in 2014.

This month, we're happy to feature Chelsea from the Billing Department.

billing specialist employee spotlight 180 medical

What are some of your main job duties as a Billing Specialist at 180 Medical? 

Billing Specialists are responsible for a wide range of duties involving customer's insurance companies. We file claims daily as well as appeal claims we have had problems being paid on. Once we are paid by the insurance company, we are responsible for making sure that every payment is posted to each customer's account to maintain accuracy on customer's monthly statements.

I personally specialize in resolutions in the Billing Department, which involves working on and appealing older claims.

What do you love most about 180 Medical?

180 Medical is one of the few companies I know that genuinely cares both about their customers and their employees. Even though we don't get to interact with our customers in the billing department as much as some of the other positions in the company, I love knowing that we are helping to make a positive difference in our customers' lives. The environment that we work in is happy and positive. It's a job that you wake up in the morning excited to come to work. 

Anything you’d say to someone thinking about applying for a job at 180 Medical?

If you are looking for a change in careers and you want to work somewhere that you can make a difference in others' lives, I encourage you to apply. Not only is it a very rewarding job, we tend to have some fun as well! I have been here for two years, and I continue to learn new things, and I have loved every day of it! 

What's one of your favorite stories of how you helped one of our customers?

I was on the phone with one of our customers recently, and we were having issues with her insurance processing the claims correctly which had caused her to receive a large bill. When she called, she was initially very concerned about this. We worked on the issue, and then later in our conversation, when we were able to get the insurance problem straightened out, she broke down in tears and expressed to me how thankful she is for our company. She said she is so grateful to know that we are such an honest company that's always willing to help her with all questions she has regarding her supplies or insurance problems. When we finished our conversation, all of her questions were answered, and it seemed like she was no longer worried about the issue. It's a nice feeling to help others like that, and it makes me feel proud to work at a company that our customers look at so highly.

Tell us a little bit about yourself.

I am originally from Sioux Falls, SD. I lived there until I came down to Oklahoma City to attend college at Heartland Baptist Bible College for three years. I met my husband while I was here in college, and that is how I have ended up staying here in Oklahoma. I love camping, hiking, going to the lake and traveling! I am also a huge Thunder fan. However, I do feel like a bit of an outsider in Oklahoma, because I am not much of a college football fan. Thunder Up!

Thank you to Chelsea and all of the employees that make up our Billing Department, each of whom play such an important part in our daily operations at 180 Medical.

Interested in beginning your career at 180 Medical? Take a look at our available jobs and apply today.


About the Author:

Jessica has worked for 180 Medical for 5 years and currently holds the title of Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company! She loves writing, art, music, and spending time with friends and family.