This month, we're happy to present Haley. She has been a part of the 180 Medical family for over three years now.
Describe an average day in the life of a Product Specialist.
As a Product Specialist, my goal is to match our customers with the right catheter that will meet their needs and give them the best comfort and result during the cathing process. Everyone is an individual with different needs, so catheters are not a one-size-fits-all type of product. For instance, we may talk to someone who wants to be able to self-cath in a public restroom without feeling like everyone knows what she/he is doing in the stall. Or we may help a mother find the right product for her newborn son and help her on how best to catheterize him. The relationships we make with our customers ultimately help guide them to the specific product that will fulfill a need for them. A typical day for me is spent speaking to our customers about their lives, products, and how their insurance works to cover the catheters.
What do you love most about your job position?
The best part about my job is helping our customers. There is nothing more rewarding than making someone’s quality of life better by helping serve their needs in different products. It is incredible to know that I am instrumental to helping people become more confident and independent with their supplies. I love it most when a customer tells me that they were able to leave their house for the first time in weeks or that they’ve been infection free for a significant amount of time because of the products we have sent!
What is unique about 180 Medical that makes it a neat place to work?
180 Medical is all about 'framily.' We've got a special group of people here. Co-workers become friends that genuinely care about your work life and even outside of work. 180 Medical is all about team efforts to reach goals and giving support and service. We are encouraged to spend as much time as needed on the phone with our customers. We also get to spend time with customers and our community at various charity events like the annual MS Walk, wheelchair basketball fund-raisers, the annual Corporate Challenge, and more. I'd say that, in many cases, we are able to go far beyond what other companies would do to help with their needs.
Anything you would say to someone thinking about applying for a job here?
Be ready to grow! I started at 180 Medical a little over 3 years ago and have transitioned into 3 different roles. I have learned so much from insurance processes and procedures to how to teach someone to use a new product and so much more along the way. This is a place of opportunity!
What's one of your favorite stories of how you helped or interacted with a customer?
When I first started working here at 180 Medical, I had a customer who had been cathing the majority of her life with a glass catheter, which had left her bed-ridden with infections for years! I made it my mission to find something we could do to help her. I was able to pair this sweet woman with an advanced catheter that was more in line with her specific needs and taught her every step of the way on how to use it. I’ll never forget when she called later on and told me that, after a few weeks of using the new catheters, she was able to visit a school function for her grandchildren. Tears of joy all around on this call! I’ll never forget her and so many others that have experienced similar situations.
Tell us a bit about yourself outside of work.
I enjoy working out, cooking, and watching remodeling shows! My husband, dogs, and I are an active bunch. We love strolling through the neighborhood and talking about the future. Cooking while watching remodeling shows is ideal; however I enjoy both equally on their own as well.
A big thank you to Haley and to each one of our hard-working, compassionate Product Specialists. You do so much for others, and the work you put in every day is so important to 180 Medical.
Interested in applying for a job at 180 Medical? We're hiring! Check out our available positions at our Careers page and apply today.
About the Author:
Jessica has worked for 180 Medical for over 5 years and currently holds the title of Purchasing & Marketing Coordinator. Her favorite things about 180 Medical are her great co-workers and getting to work for such a fun, caring company.