180 Medical is a leading supplier of intermittent catheters and ostomy products in the country. We like to make sure our customers are given all the tools and knowledge they need to feel confident and comfortable with beginning to use their urological and/or ostomy supplies, so we provide plenty of on-the-job training, including keeping up to date on new products being released on the market. This is all so that our employees can truly earn the title of "Specialist."
We love to take time to recognize and reward our employees for all they do! Today, take a minute to get to know Cassy, one of our knowledgeable and caring Product Specialists.
Cassy, how long have you been a part of the 180 Medical family now?
5 years, 9 months, and 4 days! But who's counting? I was a Customer Specialist when I first started in October of 2012, then I transitioned in 2015 to a Product Specialist.
During your time here so far, how has 180 Medical helped you in your professional development?
180 Medical helped me grow into an actual "career," as opposed to just another "job." Working here has given me confidence in myself, my capabilities, and an inner drive that I didn't even know I had.
What is an accomplishment that you're really proud of?
I have been a Product Specialist for a total of 13 quarters so far, and in those quarters, I have been the Top Product Specialist of the Quarter 9 times thus far.
What is the best part of working at 180 Medical to you?
Being able to help others! When people are brand new to cathing, they're sometimes totally overwhelmed, and they're not really sure where or how to begin. Being able to be a calming voice, talk them through the whole process, and help them select the best catheter product that's right for them is always rewarding! Whether it's someone new to cathing or a parent of a child who will need to start using catheters, I love getting to calm any fears they may have, help them understand they're not alone, and hold their hand every step of the way.
Also, I love our casual dress code at work!
What's an average day in the life for you as a Product Specialist? What are some of your favorite parts of being in your position?
I get to speak with new and existing customers, set up their accounts, walk them through any issues, make sure they have a catheter that works best for their needs, and make any needed changes to their accounts. I also help in assisting with some of the new hire training, as well as occasional training classes for existing employees. I just like to offer any help I can to anyone in need.
But my favorite part is the personal connection I get to have with the customers. I get to know their life stories, their kids' and grandchildren's names, how they found out about 180 Medical, what they enjoy doing in the spare time, and even what they're making for dinner that night. Oh, and the weather! That's always fun to discuss when I'm talking to someone in a different time zone and part of the country. I just love being a source of knowledge and comfort for them.
Do you have any special memories with one of our customers that made a positive impact on your life?
My favorite interaction so far was a gentleman that I got to talk with every single month. Same time, same day (the 3rd Thursday of every month), and same time at 8:30 a.m. (CST). He wanted very little communication the first time I called him, but somehow over time, I was able to gain his trust, and we became friends! He became one of my favorite people to check in on. He never married or had children, but he loved his momma, and he worked hard. I remember that the highlight of his year was always a month-long cruise to Alaska. He made me laugh, and he made me thankful for the family I have. Just a joy to talk to.
Even though he has since passed away, I still keep the postcards he would send me at work from Alaska on his cruise, addressed to "Kathy." Every time I see those, I remember his stories and when he told me that I was his one "true friend" that he had left, and it still makes me smile.
What's life like for you outside of work?
I am a mom to 3 crazy kids. My oldest is 17 and getting ready to be a senior in high school this fall. My second is 9, and my littlest son is 4. When I'm not cooking dinner or doing their laundry, I enjoy working in my yard, playing with the kids outside, watching TV, and reading. I also coach my daughter's softball team, so we spend a lot of nights at the ball fields. We just finished our spring season with the 2nd place title!! Pretty proud of that.
Any fun vacation plans or anything on your "Bucket List" that you hope to accomplish?
We're planning a family vacation to Florida in August!
I have accomplished one big milestone on my bucket list! I just celebrated 2 years as an official homeowner!
Something else on my bucket list I still want to accomplish is becoming a foster mom. I have a real soft spot in my heart for children, and my biggest goal is to become a certified foster parent and take in as many kids as I'm able to provide a good home for them.
So many kids grow up in hard or scary situations that they have no control over, and that breaks my heart. But I have a home of my own now, and becoming a foster mom is something I know I am meant to do eventually.
I get asked a lot about how I will handle it when the children have to leave. My heart has always told me the same thing: even though I know I will love the kids I am blessed to help, and it will be super hard for me to let them go when the time comes, I know that even if I only have them in my care for a short time, that time might be the only time they have love, security, and hope. And that just might make a difference in the rest of their lives. That might even be enough to change their destiny.
That's incredibly inspiring. Do you have any quotes that help keep you motivated?
I have two!
"To make a difference in someone's life, you don't have to be brilliant, rich, beautiful, or perfect. You just have to care." -- Unknown
"A hundred years from now, it will not matter what kind of car I drove, what kind of house I lived in, how much money I had in the bank...but the world may be a better place because I made a difference in the life of a child." -- Forest Witcraft
Lastly, what advice you would offer to someone who is considering applying for a job at 180 Medical?
1. Take time to research what we do here. I wasn't sure before I came in for my first interview, and when I was asked how comfortable I would be talking about urinary catheters, I was speechless. I wasn't sure if it was a trick question! But I made it through, and now almost 6 years later, I talk about catheters all the time!
2. You have to be able to really care. The people we help have often been through hard situations, and we need to offer them empathy, compassion, and patience.
Cassy, you're so important to 180 Medical, and we thank you for all you do, both inside and outside the workplace. You're a shining example of "the 180 Way!"
Do you want a career where you can love what you do and make a difference? We're hiring! Take a look at our currently available job positions and apply today!
About the Author:
Jessica is the Purchasing & Marketing Coordinator, & she has been with 180 Medical for 9 years. To her, the best part of working at 180 Medical is the opportunity to truly make a difference in peoples' lives. In her downtime, she enjoys creative writing, seeing new places, & spending time with her loved ones & her dogs.