If you’re searching for a catheter company or ostomy company, there’s a good chance you’re also looking for reliable support, compassion, and a team that understands what you’re going through. That’s exactly what 180 Medical aims to provide. Our customer service is more than just help with placing orders. It’s an experience rooted in empathy, knowledge, and a commitment to supporting people like you who need catheters and/or ostomy supplies.
The Heart of 180 Medical: Our Commitment to Turning Lives Around
When Todd Brown founded 180 Medical, his goal wasn’t just to fill a gap in the medical supply industry. His mission was born from experience after his spinal cord injury.
Todd and some of our employees know what it’s like to face unexpected injuries or diagnoses that require ongoing ostomy care or intermittent catheterization. That’s why our entire approach to customer service is different from that of other suppliers today.
What Sets 180 Medical Apart?
180 Medical aims to make life easier for you by providing the very best products with compassionate support. We believe our approach to personalized customer service can make a difference, and that’s why we offer a 100% satisfaction guarantee.
A Compassionate Team That Understands and Listens
At 180 Medical, you’re not just talking to a representative. You’re speaking with someone who genuinely understands the challenges you might be facing. Some of our employees have personal experiences with the very products and conditions we serve. That firsthand knowledge shapes how we care for our customers.
We know how important it is to feel supported and understood as you try and choose the catheters or ostomy products that will work best for your unique needs. We’re here for you every step of the way.
Educational Resources and Peer Support to Empower You
We’re dedicated to providing the resources you need to make informed decisions about the products you use. Learning about the latest product technology, how to hygienically use catheters, or how to apply and care for your ostomy can make a world of difference to your independence, confidence, and daily life.
- Our Patient Advocates encourage and support people who are new to living with a spinal cord injury. We’re also here to educate and support caregivers and families.
- Check out the 180 Medical Help Center for quick answers to common FAQs about 180 Medical customer service and products.
- Stay informed with the 180 Medical blog, which offers educational articles, the latest product news, and inspiring stories from customers like you.
- The 180 Medical Kids Club helps children who need to use catheters with fun activities, easy-to-understand instructions, and original storybook characters. This resource helps normalize the catheterization process while also encouraging children and their parents or caregivers.
Most importantly, we’re here to help with any product or insurance questions you may have as you navigate your journey. Request free samples today!
We Handle the Details, So You Don’t Have To
Navigating the world of medical supplies and insurance can feel overwhelming. We want to make it easier for you.
When you contact us, we’ll get your insurance information, verify your coverage, and let you know how your catheters or ostomy supplies will be covered. We can coordinate with your healthcare provider to handle getting any necessary documentation your insurance may require, including your prescription.
Next, we’ll walk you through the process of using your supplies step-by-step to ensure you feel confident and comfortable. Plus, reordering is easy!
Plus, we offer a handy smartphone app, My 180 Medical, which gives you 24/7 secure access to your customer account. You can reorder your supplies, track your shipments, request changes to your information, and chat securely with one of our representatives, among many other things.
180 Medical Customer Service FAQ
Here are some quick answers to questions about our service.
What is the 180 Medical phone number?
You can call 180 Medical toll-free at (877) 688-2729. You’ll be greeted by one of our friendly US-based representatives who is ready to help.
You can also reach us by accessing Live Chat (icon in the lower right hand side of your screen) during business hours, or fill out the contact form on our website at any time for easy online contact options for 180 Medical.
What if 180 Medical is out-of-network with my insurance?
180 Medical is contracted with thousands of insurance plans, including Medicare and state Medicaids. It’s likely we’re in-network, but in the case that we’re not, the 180 Medical customer service experience doesn’t end there.
We won’t leave you stranded. We’ll work to connect you with an in-network supplier who can fulfill your needs. Our referral system is designed to help you avoid the back-and-forth and get your supplies with as little hassle as possible.
What are people saying about 180 Medical?
Our customers’ words and feedback truly mean the world to us. They share how our support has made a real difference in their lives. Many people even say their experience with 180 Medical’s customer service is the best they’ve ever had!
We’re rated 4.9 out of 5 stars on Trustpilot with over 12,000 reviews. Check out just a few of the 180 Medical customer reviews!
180 Medical Customer Reviews
At 180 Medical, we treat every customer like a member of our own family. Your feedback matters. We’re truly honored by their testimonials and reviews.
180 Medical: A Catheter and Ostomy Supplier That Cares
When you choose 180 Medical, you’re choosing more than just another medical supply company. You’re getting a dedicated team with compassionate hearts for helping people who need catheters and ostomy supplies.
Our goal is to create a positive experience for you every time you contact us, whether that means assisting with an order, answering product or insurance questions, or simply listening when you need it most.
At the end of the day, 180 Medical is here to support you in any way we can. Contact us today to request free samples and let us show you what a difference compassionate customer service can make.
Disclaimer: This blog is intended for informational purposes about 180 Medical’s services and is not a substitute for professional medical advice from your physician.
