If you have a colostomy, ileostomy, or urostomy, then you need the right kind of ostomy products to maintain your health. Plus, you want to go about your day in comfort and confidence. But finding the right local or online ostomy supply company can get confusing. After all, not all medical supply companies are equal. So what are the things to look for in an ostomy supplies provider? Find out here.
5 Things to Look For in an Ostomy Supply Company
Here are a few suggestions of what you should look for in an ostomy supplies provider:
1. Direct billing to your insurance
You shouldn’t have to deal with the insurance company after every purchase. Find a company with knowledgeable billing staff that specializes in third-party billing and will bill your insurance directly, meaning less paperwork, less time on the phone, and less headache for you.
2. Respectful discretion
While having an ostomy is nothing to be ashamed about, not everyone wants to be open about their lives post-ostomy surgery. That’s why you should be able to count on the protection of your privacy by your ostomy supplies company. Your ostomy supplies provider should offer discreet packaging as an option. In addition, make sure they strictly follow HIPAA guidelines and will protect your privacy when calling your home or place of work.
3. Reliable, free home delivery of your ostomy supplies
You can’t depend on local stores or pharmacies to always have the best selection or the items you need readily available. Plus, you may have to pick your supplies up yourself most of the time. However, if you find a reliable ostomy supplies provider, you can rely on them to have high-quality items in stock. Also, they’ll be able to deliver your supplies discreetly right to your door.
4. Friendly, knowledgeable customer service
What other things should you look for in a local or online ostomy supply company? A business that truly cares about their customers will be specialists at what they do. Their staff will treat your concerns and questions with the care and respect you deserve.
At 180 Medical, our Ostomy Specialists aren’t just highly-trained. They’re also truly empathetic, caring people who want to help you find the right insurance-covered ostomy products and give you the support you need.
5. Will work with your insurance and physician
If you’ve been using ostomy supplies for years or are brand new to it, you need an ostomy supply company that will work with you and your physician. They can handle obtaining any necessary prescriptions or documentation needed by your insurance to cover your ostomy products. Plus, they’ll work within your doctor’s directives to find product solutions that work best for your needs.
180 Medical has provided superior service and quality catheter, incontinence, and ostomy supplies to customers for years. Reach out to us to request free ostomy product samples and see why so many choose 180 Medical for their much-needed urostomy, ileostomy, and colostomy bag supplies.
